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Refund and Returns Policy
This Refund Policy applies to purchases made through our website https://pdgrandstore.com and governs the terms and conditions of refunds for products or services purchased from PD Grand Store
At PD Grand Store, we strive to provide you with the best shopping experience possible. However, we understand that there may be instances where you need to return a product. Please read our Refund and Returns Policy carefully to ensure a smooth process.
- We accept returns within 7 days of the purchase date.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Certain items are not eligible for return, including:
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- Gift cards
- Downloadable software products
- Personalized or custom-made items
- To initiate a return, please contact our customer service team at refundsandreturns@pdgrandstore.com with your order number and reason for return.
- Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.
- Please ensure that the item is securely packaged to prevent damage during transit.
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If the return is approved, a refund will be processed to the original method of payment within 5 – 7 business days.
- Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to our error.
- If you receive a damaged or defective item, please contact us immediately for assistance.
- We may require photographic evidence of the damage or defect to facilitate the return process.
- In the case of a damaged or defective item, we will provide a replacement or issue a full refund, including return shipping costs.
Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item
PD Grand Store reserves the right to refuse returns or refunds in cases of abuse or misuse of our return policy