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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
A: We apologize for any inconvenience caused by missing items from your order. Please follow these steps:
Check Your Order Confirmation: Verify the items listed on your order confirmation email or invoice to ensure that the missing items were indeed included in your purchase.
Multiple Shipments: If your order contains multiple items, it’s possible that they may have been shipped separately. Check the tracking information provided in your shipping confirmation email for details on each shipment.
Contact Customer Support: If you’ve confirmed that the missing items were part of your order and have not arrived, please contact our customer support team. You can reach us via email at orders@pdgrandstore.com Be sure to provide your order number and details of the missing items so that we can assist you promptly.
Resolution Process: Once we’ve received your inquiry, our team will investigate the issue and work to resolve it as quickly as possible. This may involve arranging for replacement items to be shipped to you or issuing a refund for the missing items, depending on your preference and the availability of the products.
In the unlikely event that you encounter any issues with your order, we’re here to help resolve them swiftly and efficiently. Our dedicated customer support team is available to assist you with any concerns you may have. Simply reach out to us via support@pdgrandstore.com, and we’ll work diligently to address the problem and ensure your complete satisfaction. Your peace of mind is our priority, and we’re committed to making your shopping experience with us as smooth and hassle-free as possible.
Getting a return label is quick and easy! Simply follow these steps:
Contact Us: Reach out to our customer support team via email or phone. Let us know that you need to make a return and provide your order details, including the item(s) you wish to return and the reason for the return.
Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number if your return is eligible. This number is essential for processing your return and generating the return label.
Receive Return Label: Once your return is authorized, we’ll email you a return label with instructions on how to use it. The return label will include the necessary shipping information and barcode for easy tracking.
Pack and Ship: Carefully pack the item(s) you’re returning in their original packaging, along with any accessories or documentation. Attach the return label to the package and drop it off at your nearest shipping carrier or schedule a pickup.
Track Your Return: Keep an eye on your return package using the tracking number provided with the return label. Once we receive your return, we’ll process it promptly and notify you of the status.
If you’ve forgotten your password or need to reset it for any reason, don’t worry, it’s a quick and easy process. Here’s how you can reset your password:
Visit the Password Reset Page: Navigate to the login page of our website and look for the “Forgot Password” or “Reset Password” link. Click on it to proceed.
Enter Your Email Address: You’ll be prompted to enter the email address associated with your account. Make sure to enter the email address you used when signing up for your account.
Check Your Email: After submitting your email address, you’ll receive an email with instructions on how to reset your password. Be sure to check your inbox (and your spam or junk folder, just in case) for this email.
Follow the Instructions: In the email, you’ll find a link to reset your password. Click on the link, and you’ll be taken to a page where you can create a new password for your account.
Choose a New Password: Once you’re on the password reset page, choose a strong and secure password for your account. Make sure to follow any specific password requirements provided.
Confirm Your New Password: After entering your new password, you may be asked to confirm it by typing it in again. This helps ensure that you’ve entered the correct password.
Complete the Process: Once you’ve confirmed your new password, simply follow any additional prompts or instructions to complete the password reset process.
Changing your password is easy and can be done in a few simple steps:
Login: First, log in to your account using your current username and password.
Access Account Settings: Once logged in, navigate to the “Account Settings” or “Profile Settings” section. This is usually located in the top-right corner of the screen or in the dropdown menu under your profile name.
Change Password: In the Account Settings, look for the option to change your password. It may be labeled as “Change Password,” “Password Settings,” or something similar.
Enter Current and New Password: You’ll typically be prompted to enter your current password for verification purposes. After that, enter your new desired password in the designated field.
Save Changes: Once you’ve entered your new password, don’t forget to save your changes. This may be done by clicking on a “Save Changes” button or similar action.
Confirmation: Some platforms may require you to confirm the password change by re-entering the new password or by clicking on a confirmation link sent to your email.
And that’s it! Your password should now be successfully changed. Remember to keep your new password secure and avoid using easily guessable information.
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
You qualify for Free delivery for orders over R3000
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
Please note: The expected shipping times for orders do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 14 days from order to receive your item(s), prior to further investigation.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
No. You will need a delivery address to place an order with us
At PD Grand Store, we strive to make the payment process as seamless and convenient as possible for our valued partners. Here’s how and when you can expect to receive your payments:
1. Payment Methods: We offer various payment methods to accommodate your preferences and needs. These may include bank transfers, PayFast, or other secure payment platforms. You can select the payment method that works best for you during the onboarding process.
2. Payment Schedule: Our standard payment schedule typically involves regular payments on a [frequency, e.g., monthly, bi-weekly] basis. The specific payment schedule will depend on the terms agreed upon in your contract or partnership agreement with us.
3. Payment Processing Time: Once payments are initiated, the processing time may vary depending on your chosen payment method and banking regulations. Bank transfers, for example, may take a few business days to reflect into our account, while PayFast payments are often processed more quickly.
4. Transparency and Communication: We believe in transparency and keeping you informed every step of the way. You’ll receive detailed payment statements or invoices outlining the amount owed and any relevant transaction details. Additionally, our dedicated support team is always available to address any payment-related inquiries or concerns you may have.
5. Timely Payments: Timely payments are a top priority for us. We understand the importance of receiving your earnings promptly, and we’re committed to processing payments accurately and efficiently according to the agreed-upon terms.
Payment Options:
- PayFast.
- Debit cards.
- Credit cards.
- Mobile payments.
- Electronic bank transfers.
You received a notification because you’re subscribed to updates from our platform. We send notifications to keep you informed about important events, new features, or updates relevant to your interests. If you have any further questions about notifications or wish to manage your notification settings, feel free to reach out to our support team for assistance.
For more information about our products, services, or any other inquiries, please visit our website at https://pdgrandstore.com. You can also reach out to our customer service team via email at info@pdgrandstore.com. We’re here to assist you with any questions or concerns you may have, so don’t hesitate to get in touch!
You can easily find our store locations and operating hours by visiting our website’s dedicated Store Locator page. Simply navigate to the “Store Locator” section on our website and enter your city or postal code to view the nearest store locations along with their respective hours of operation.
If you have any specific questions or need further assistance, feel free to reach out to our customer support team, and we’ll be more than happy to help you find the information you need.
We look forward to welcoming you to our stores!
Seller Feedback Rating FAQ:
Q: What is the Seller Feedback Rating?
A: The Seller Feedback Rating is a numerical representation of the satisfaction level of buyers who have purchased from our platform. It’s a key indicator of our commitment to delivering exceptional service and quality products.
How It Works:
Feedback System: After each purchase, buyers have the opportunity to rate their experience with the seller and leave feedback. This feedback can include comments on product quality, shipping speed, and customer service.
Numerical Rating: The Seller Feedback Rating is presented as a numerical score, typically ranging from 1 to 5 stars, with 5 stars representing the highest level of satisfaction.
Transparency: We believe in transparency and accountability. That’s why we prominently display the Seller Feedback Rating on our platform, allowing buyers to make informed decisions when choosing a seller.
Why It Matters:
Trust and Confidence: A high Seller Feedback Rating instills trust and confidence in potential buyers, assuring them of a positive shopping experience.
Continuous Improvement: Seller Feedback Ratings provide valuable insights into areas where sellers excel and areas for improvement. This feedback loop allows us to continually enhance our services and offerings.
Conclusion:
At PD Grand Store, we take great pride in maintaining a high Seller Feedback Rating, reflecting our unwavering commitment to customer satisfaction. We encourage buyers to leave honest feedback after each purchase, as it helps us uphold our standards of excellence and ensures a positive shopping experience for everyone.
If you have any further questions about the Seller Feedback Rating or any other aspect of our platform, please don’t hesitate to reach out to our customer support team.
Thank you for choosing PD Grand Store for your electronics and tech needs!
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